FAQs

Access

• How do I find out if I have an account?
• Do I need to sign in to view *Research Professional?
• How can I access Research Professional remotely?
• I’ve forgotten my password, how do I reset?
• Why is my university not in the dropdown menu on the login page?

Account Management

• I have moved to another institution; how can I move my account to my new institution?

Search

• Is there a way to remove the pre-filtering for eligibility?
• How do I conduct a simple search?

Funding

• What type of funding do you include in your Funding database?
• How do I know if I am eligible to apply for a funding opportunity?

Alerts

• How do I stop receiving email alert?
• Can I edit my Research Fingerprint? Is it possible to switch it off altogether?
• How do I set up a funding email alert?
• How can I sign up to alerts from the 8am Playbook?
• How can I sign up to receive news articles relevant to my interests?

Admin

• How do I grant admin rights?
• How can I create and delete Research Professional accounts as an institutional administrator?
• Can *Research Professional institutional administrators set up shared funding calendars?

Support

• I think there is a bug or technical problem with the site. What should I do?
• What is Case Status, and what does it mean?
• Contact Research Professional